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FAQ

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Here are the questions we are most frequently being asked.

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  • Terms and Conditions
    Thank you for shopping at Eternal Lithium. 1. Introduction These Website Standard Terms And Conditions (these “Terms” or these “Website Standard Terms And Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms And Conditions. This Website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you a minor. 2. Intellectual Property Rights Other than content you own, which you may have opted to include on this Website, under these Terms, Eternal Lithium and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved. You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website. 3. Restrictions You are expressly and emphatically restricted from all of the following: publishing any Website material in any media; selling, sublicensing and/or otherwise commercializing any Website material; publicly performing and/or showing any Website material; using this Website in any way that is, or may be, damaging to this Website; using this Website in any way that impacts user access to this Website; using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity; engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website; using this Website to engage in any advertising or marketing; Certain areas of this Website are restricted from access by you and Eternal Lithium may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information. 4. Your Content In these Website Standard Terms And Conditions, “Your Content” shall mean any audio, video, text, images or other material you choose to display on this Website. With respect to Your Content, by displaying it, you grant Eternal Lithium a non-exclusive, worldwide, irrevocable, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. Your Content must be your own and must not be infringing on any third party’s rights. Eternal Lithium reserves the right to remove any of Your Content from this Website at any time, and for any reason, without notice. 5.Warranties See "Warranty Policy" FAQ. 6. Limitation of liability In no event shall Eternal Lithium, nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and Eternal Lithium, including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website. 7. Indemnification You hereby indemnify to the fullest extent Eternal Lithium from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms. 8. Severability If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein. 9. Variation of Terms Eternal Lithium is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website. 10. Assignment Eternal Lithium shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, .you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms. 11. Entire Agreement These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Eternal Lithium and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same. 12. Governing Law & Jurisdiction These Terms will be governed by and construed in accordance with the laws of the State of Nevada, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Nevada for the resolution of any disputes.
  • Warranty Policy
    Thank you for shopping at Eternal Lithium. BATTERIES We have a 12 year limited warranty on all of our batteries from the item delivery date. Details below: Within the first three years of the warranty period, subject to the exclusions listed below, Eternal Lithium will replace or repair, if servicable, the product and/or parts of the product, if the components in question are determined to be defective in material or workmanship; Years 4 and 5, the buyer will only pay for shipping costs but otherwise the same full warranty applies as the first 3 years; from year 6-12, only cost of spare parts to be replaced and shipping cost will be charged if the components in question are determined to be defective in material or workmanship. If the battery cannot be repaired, the consumer will receive a brand new replacement battery at 40% off from years 6-8 and 30% off for years 9-12. Eternal Lithium reserves the right to deny a warranty claim if the product is determined, upon inspection, to be at its normal end of life even if within the warranty period. The Warranty does not cover a product that has reached its normal end of life due to usage which may occur prior to the warranty period. A battery can deliver only a fixed amount of energy over its life which will occur over different periods of time depending on the application. For exmaple cycling the bettery more than 1 time daily, will cause the normal end of life to occur before the end of warranty period. CHARGERS Chargers are replaced if defective on arrival or at any point within two years from the item delivery date, if the components in question are determined to be defective in material or workmanship. TRANSFERABLE WARRANTY INFORMATION Both BATTERIES and CHARGERS warranties are transferable, however the new owner must be able to prove they purchased the battery from the original buyer/owner. WARRANTY EXCLUSIONS Eternal Lithium has no obligation under this warranty for products subjected to the following conditions: 1. Damage due to improper installation; loose terminal connections, under-sized cabling, incorrect connections (serial and parallel) for desired voltage and AH requirements, or reverse polarity connnections. 2. Environmental damage; inappropriate storage conditions as defined by Eternal Lithium; exposure to extreme hot or cold temperatures, fire or freezing, or water damage. 3. Damage caused my collision. 4. Damage due to improper maintenance; under- or over-charging the product, dirty terminal connections. This includes leaving the battery on a 0 state of charge for hours, causing low voltage protection. 5. Product that has been modified or tampered with. 6. For Deep cycle batteries, product that was used for applications other than which it was designed and intended for, including repeated engine starting. 7. Product that was used on an over-sized inverter/charger without the use of an Eternal-Lithium-approved current surge limiting device. 8. Product that was under-sized for the application, including an Air Conditioner or similar device having a lcoked rotor startup currrent that is not used in conjuction with an Eternal-Lithium-approved surge-limiting device. 9. Product not stored in adherence to Eternal Lithium's storage guidelines, including storage of the product at low state-of-charge. WARRANTY DISCLAIMER Eternal Lithium's exclusive liability for breach of any warranty on the battery shall be to replace the battery within the warranty period in accordance with the terms of this warranty. In no event shall Eternal Lithium be liable for any loss or damages of any other kind, whether direct, incidental, consequential including lost profits, exemplary, special or othersize, including any lost profits or removal, shipping, or installation expenses. NON-WARRANTY REPAIRS If outside of the warranty period or for damage not covered under the warranty, customers can still contact Eternal Lithium for battery repairs. Costs will including shipping and parts.
  • Shipping Policy
    Thank you for shopping at Eternal Lithium. Pre-orders are expected to ship March 2021. Orders after that will ship same day if ordered before 3pm.
  • Privacy Policy
    Thank you for shopping at Eteral Lithium. The information used on this website is only used for the purpose of the transaction. Your personal information and purchase information are not used or sold in any way.
  • Return Policy
    Thank you for shopping at Eternal Lithium. If your battery or charger is defective, place everything back into the box. Send everything back to us with an email letting us know that you have received a defective item, and we'll send out a replacement ASAP! No refunds unless defective after our testing. The customer only pays for return shipping if the battery is not found to be defective. If your battery has stopped functioning within the warranty period, please see the "Warranty Policy" section of this FAQ. For all other inquiries, please email us. We look forward to working with you.
  • Which phones are compatible with the bluetooth mobile app?
    The app is compatible with OS and Android devices.
  • Which payment methods are accepted?
    Visa, Mastercard, American Express, Discover, Paypal, Union Pay, JCB, and more!
  • Why Eternal Lithium?
    We are long-term boating enthusiasts. We've seen the state of battery technology change over the years and are ready to show the world how top of the line batteries function.
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